Version 1.0 · Effective 31 August 2026 · Operated by P-Eviron Prospects Limited
Read together with the Privacy Notice and, for Vendors, the Vendor Terms of Agreement.
By creating an account, browsing, listing products or services, placing an order, accepting a dispatch, or otherwise using PEPWOO (the “Platform,” operated by P-Eviron Prospects Limited, “PEPWOO,” “we,” or “us”), you agree to these Terms of Use. If you do not agree, do not use the Platform.
These Terms should be read together with the PEPWOO Privacy & Data Retention Policy, and — if you are a Vendor — the PEPWOO Vendor Terms of Agreement. Where the Vendor Terms of Agreement and these Terms conflict on a Vendor-specific matter, the Vendor Terms of Agreement control.
You must be at least 18 years old, or the age of majority in your jurisdiction, and capable of forming a binding contract, to create an account or transact on PEPWOO. By using the Platform, you confirm that you meet this requirement. PEPWOO may refuse, suspend, or terminate access where eligibility cannot be verified or is later found not to have been met.
PEPWOO is a technology-enabled marketplace connecting independent Vendors, independent Logistics Partners, and Customers. Each Vendor is an independent business responsible for their own products and services. Each Logistics Partner is an independent business responsible for the deliveries and return pickups they accept.
PEPWOO facilitates listing, payment processing, delivery coordination, support, and dispute resolution. PEPWOO is not itself the seller of Vendor products or services (except where expressly stated under a PEPWOO Managed Project) and is not the carrier for deliveries it coordinates. Contracts for products and marketplace services are formed directly between Customers and the relevant Vendor.
You must provide accurate information, keep it up to date, and are responsible for all activity on your account. You must keep login credentials secure and notify PEPWOO promptly of any unauthorised use. PEPWOO may suspend or terminate an account for violating these Terms, providing false information, or fraudulent or abusive activity.
Account deactivation, deletion requests, retention holds, and anonymisation are governed by the Privacy & Data Retention Policy. Closing or deactivating an account does not cancel obligations relating to orders, dispatches, payouts, returns, or disputes already in progress.
Users must comply with all applicable laws, regulations, permits, licensing requirements, consumer-protection obligations, tax obligations, and industry standards relevant to their activities on the Platform. Vendors and Logistics Partners are solely responsible for ensuring that their products, services, and operations comply with applicable law.
You may not:
Payment. Online payments are processed by Paystack. Where PEPWOO offers Direct Bank Transfer, the payment remains pending until PEPWOO verifies receipt against the platform reference. PEPWOO does not receive, store, or have access to your full card number, CVV, or banking PIN.
Delivery. Estimated delivery times are estimates, not guarantees. Actual timing depends on the Vendor's readiness, the route, the Logistics Partner assigned, and factors outside PEPWOO's control.
Confirming receipt. Once your order arrives, confirm receipt from your order page. From that confirmation, you have 24 hours to report an issue or request a return under Section 11. If you take no action, the transaction enters the completion-escalation process in Section 8.2.
Wallet and refund choice. Customer Wallet funds may be used for PEPWOO purchases. Where a refund is approved, the Customer may choose PEPWOO Wallet or the original payment method where technically supported. Bank-transfer refunds may require manual Accounts verification.
Optional Purchase Protection. Where enabled and the order meets the Admin-set threshold, eligible Customers may expressly opt in or continue without protection. Coverage, exclusions, provider/administrator, and premium must be shown before selection. Protection is not preselected and does not replace non-waivable consumer rights.
Vendors additionally agree to the Vendor Terms of Agreement, which governs listings, packaging, commission, dispatch, payout, returns, content, and data protection in detail. Where those Terms and these Terms conflict on a Vendor-specific matter, the Vendor Terms control.
Commission. PEPWOO charges a commission on each completed sale at the rate shown in your Vendor Dashboard, deducted from your proceeds — never added on top of your listed price.
Payout and completion. When delivery is reported (or a service is submitted as complete), the Customer has 24 hours to confirm or raise an issue. If no action is taken, an authorised Operations member or Admin sends a reminder. After a further 24 hours from that reminder, and not earlier than 48 hours from the reported handover, PEPWOO may administratively complete the transaction only after confirming no open dispute, complaint, return, or other blocking issue exists. Eligible amounts are then paid on the Vendor's chosen payout cycle (on fulfilment, weekly, bi-weekly, or monthly), or earlier on request where permitted. PEPWOO does not guarantee a fixed number of working days from eligibility to bank credit.
Logistics Partners are independent businesses who apply, are verified, and are approved to accept delivery and return-pickup work. Routes are limited to declared and approved coverage areas at the rate in the active rate card. PEPWOO allocates offers to eligible partners; partners may accept or decline within the response window. Repeated declines or late fulfilment may affect future offers.
Payment for fulfilled dispatches is made on the partner's chosen payout cycle (or on request where permitted), subject to bank processing times. Deliveries must be handled professionally; performance below standards may result in review, restriction, or deactivation.
All currently supported online payments are processed through Paystack. Direct Bank Transfer submissions are not treated as paid until Admin or Accounts verifies receipt. Transaction data is used only to fulfil orders, process payouts, resolve disputes, meet legal obligations, and operate the Platform — never sold to unrelated third parties. See the Privacy Notice for data processing detail.
Window. A Customer may request a return within 24 hours of confirming receipt if an item arrived damaged, defective, materially different from its listing, or missing from the package.
Process. The Customer submits a reason and photo evidence through their order page; PEPWOO coordinates return shipping through a Logistics Partner.
Cost. Returns are free for Customers. The Vendor bears reverse-logistics cost and any return clawback of amounts already paid out, itemised in the Vendor Dashboard.
Vendor return rate. Vendors whose return rate exceeds the Platform threshold, or who show a pattern of preventable returns, may have their account reviewed, restricted, or deactivated.
Marketplace Services. Independent service Vendors may propose full or milestone payment terms. A Vendor may submit work as completed only after agreed conditions are met; the Customer may confirm or raise an issue within the completion window below.
PEPWOO Managed Projects. Managed professional engagements between the Customer and PEPWOO. A qualified project must be linked to a PEPWOO account before formal quotation, payment schedule, private documents, milestone approvals, and handover. The contractual counterparty is PEPWOO (or its designee), not an independent marketplace Vendor.
Completion window. Customer has 24 hours to confirm completion or raise an issue. After a reminder and a further 24 hours (and at least 48 hours overall from submission), Admin may administratively complete the transaction if no open issue remains.
Cancellation after payment. Not automatic. PEPWOO reviews completed work, milestones, costs, commercial terms, and any dispute before determining refund, credit, or other resolution.
Where PEPWOO provides community discussion or review features, content must be lawful, relevant, and respectful. PEPWOO may hide, remove, or moderate content or accounts that violate these Terms.
14.1 Platform resolution. Users are encouraged to resolve concerns through the relevant order/service page and PEPWOO support before external remedies. PEPWOO may request evidence and make a good-faith determination based on information reasonably available.
14.2 Negotiation. Before formal proceedings, parties shall attempt good-faith discussions.
14.3 Mediation. If unresolved within 30 days through the Platform process, parties may attempt mediation in Abuja, FCT, by a mutually agreed mediator.
14.4 Arbitration. Where mediation does not resolve the dispute, and subject to consumer rights below, the dispute may be referred to arbitration in Abuja, FCT, under the Arbitration and Mediation Act 2023. One arbitrator unless otherwise agreed; language English; decision final and binding subject to rights of review permitted by law.
14.5 Consumer rights. Nothing limits rights under the Federal Competition and Consumer Protection Act 2018. Users may refer complaints to the FCCPC or other competent authority where permitted.
14.6 Interim relief. Nothing prevents seeking urgent interim, preservative, or injunctive relief from a court of competent jurisdiction.
14.7 Forum. Subject to this Section, the courts of the Federal Capital Territory, Abuja, have jurisdiction over proceedings arising from these Terms.
To the fullest extent permitted by Nigerian law, PEPWOO's aggregate liability arising from a specific order, dispatch, service, or project is limited to the amount paid to PEPWOO (or retained as commission or fee) in respect of that transaction. For Logistics Partners, liability for a specific dispatch is limited to the delivery fee for that dispatch. Nothing excludes liability that cannot be excluded by law (including fraud, wilful misconduct, or death/personal injury caused by negligence). Indirect, consequential, incidental, special, or punitive losses are excluded except where prohibited by law.
You agree to indemnify and hold harmless PEPWOO, P-Eviron Prospects Limited, and their officers, employees, agents, and affiliates from claims, losses, costs, and expenses arising from your use of the Platform, breach of these Terms or role-specific terms, your products or services (Vendors), deliveries you accept (Logistics Partners), violation of law, or infringement of third-party rights.
The PEPWOO name, logos, trademarks, software, databases, designs, and Platform materials are owned by or licensed to P-Eviron Prospects Limited. Users receive a limited, non-exclusive, non-transferable, revocable right to access the Platform for its intended purposes. Users retain ownership of content they upload and grant PEPWOO a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to host, display, reproduce, adapt, distribute, and use that content for Platform operation, promotion, improvement, and protection. PEPWOO may remove content that breaches these Terms or applicable law.
PEPWOO may suspend or terminate an account for breach of these Terms, role-specific terms, fraud, abuse, security risk, or legal compliance needs. Users may close or deactivate their account at any time. Obligations relating to orders, dispatches, payouts, returns, disputes, and fees already in progress survive closure. Deletion requests and retention are governed by the Privacy & Data Retention Policy.
PEPWOO may update these Terms from time to time. Material changes will be notified through the Platform, by email, or by other reasonable means. Continued use after an update takes effect constitutes acceptance. If you do not agree, stop using the Platform and close your account under Section 18.
These Terms are governed by the laws of the Federal Republic of Nigeria. Subject to Section 14, the courts of the Federal Capital Territory, Abuja, have jurisdiction over proceedings not otherwise resolved under that Section.
Questions about these Terms: support@mail.pepwoo.com. Complaints: complaints@mail.pepwoo.com. Privacy requests: use Privacy & Account controls or the channels in the Privacy Notice.
These Terms of Use, together with the Privacy & Data Retention Policy, the Vendor Terms of Agreement (for Vendors), and any other policies expressly incorporated by reference, constitute the entire agreement concerning use of the Platform. If any provision is held unenforceable, the remaining provisions continue in full force.