Version 1.0 · Effective 31 August 2026
Read together with the Terms of Use and Privacy Notice.
By creating or operating a vendor account, or by listing any product or service on the Platform, you agree to these Vendor Terms of Agreement, the PEPWOO Terms of Use, the Privacy & Data Retention Policy, applicable platform policies, and all applicable laws of the Federal Republic of Nigeria (and any other jurisdiction in which you operate).
Products. List only real products you have in stock (or can reliably source and fulfil) and have the legal right to sell. Photos and videos must show the actual item — not stock or manufacturer imagery of a different item.
Services. List only services you are genuinely able and authorised to perform. Descriptions, scope, deliverables, timelines, and pricing must be accurate. You are solely responsible for quality, safety, legality, and performance.
Compliance is the Vendor's sole responsibility. You alone ensure every product and service complies with Nigerian law (including the NAFDAC Act, Firearms Act, NDLEA Act, consumer-protection and advertising rules, and sector licensing). PEPWOO does not verify legal compliance of individual listings.
You may not list or offer:
Listing prohibited items is grounds for immediate removal, suspension or termination, and referral to authorities where appropriate.
Before your store goes live, complete vendor verification: accurate business details, valid identification (e.g. NIN), bank account details for payout, profile picture, proof of address, and any supporting documents reasonably requested. Bank details are name-matched; failures, duplicate-bank flags, or recent bank changes may delay or hold payouts. PEPWOO may decline, suspend, or revoke approval where verification fails or integrity concerns arise. Keep verification information current.
Items must be packaged to survive normal delivery handling: appropriate sizing, cushioning for fragile items, secure sealing, and clear labelling with the order reference. PEPWOO-branded packaging is optional. Inadequate packaging that causes damage, loss, or delivery failure may affect standing, return rates, and cost recovery.
PEPWOO charges a commission on each completed sale (products and service invoices), at the rate shown in your Vendor Dashboard, deducted from proceeds — never added on top of your listed price. Rates may be adjusted; material changes take effect on new orders after notice. Commission on completed transactions is not retroactively altered.
Physical-goods orders must be fulfilled through PEPWOO's logistics allocation process. When you initiate dispatch, PEPWOO allocates an eligible Logistics Partner and generates a waybill or tracking reference — you do not select the partner. Make the item available for collection as instructed. Do not arrange independent courier delivery outside listed partners for Platform orders unless PEPWOO expressly authorises an alternative in writing.
Payout becomes eligible once the Customer confirms receipt (or a service invoice is completed under Platform rules), or once PEPWOO administratively completes the transaction under the Terms of Use escalation process. Eligible amounts are paid on your chosen cycle: on fulfilment, weekly, bi-weekly, or monthly — or earlier on request where permitted. Subject to bank processing times outside PEPWOO's control.
Cycle changes may incur a commitment period (default 30 days) and an administrative fee if changed early. Holds may apply for recent bank changes, name-match failures, duplicate-bank flags, security review, or outstanding clawbacks.
You must accept legitimate returns within the window in the Terms of Use. Returns are free for Customers; you bear reverse-logistics cost through a PEPWOO Logistics Partner. Amounts already paid out may be clawed back from future payouts. Elevated or preventable return rates may result in review, restriction, or deactivation. Other administrative fees (including cycle-change fees) may be deducted from subsequent payouts as shown in your Dashboard.
Fulfil accepted orders promptly and accurately. Repeated late fulfilment, cancellations after acceptance, stock-outs, or elevated dispute rates may affect standing, visibility, or result in suspension. For services, perform the agreed scope within stated timelines and to a professional standard.
Business name, description, contact details, location (State and LGA), verification documents, and bank details must be accurate and current. You are responsible for all content you upload. False, incomplete, or outdated information may result in listing removal, delayed payouts, suspension, or termination.
Vendor content. You retain ownership of photos, videos, and descriptions you upload. By uploading, you grant PEPWOO a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to host, display, reproduce, adapt, distribute, and use that content on the Platform and in related marketing for as long as your store is active and thereafter as reasonably necessary for archival, dispute, audit, or legal purposes.
PEPWOO IP. All rights in the PEPWOO name, logos, trademarks, software, and Platform materials remain exclusive to PEPWOO (or its licensors). You receive no licence to use PEPWOO branding except as expressly permitted. You warrant that uploaded content does not infringe third-party rights; PEPWOO may remove infringing content without prior notice where necessary.
Content and listing takedown. PEPWOO may remove, restrict, hide, reject, or require amendment of any listing or content that violates these Terms, the Terms of Use, applicable law, or Platform standards — including misrepresentation, prohibited items, infringement, deceptive media, or safety/fraud risks.
Account suspension/termination. PEPWOO may suspend or terminate for violations including misrepresented offerings, prohibited listings, repeated fulfilment failures, elevated returns/disputes, fraud, verification failures, or conduct that harms customers, partners, or PEPWOO.
Vendor-initiated closure. You may close your store at any time. Orders already placed must still be fulfilled or properly resolved. Outstanding balances, clawbacks, and fees remain payable. Deactivation and deletion are governed by Section 13 and the Privacy & Data Retention Policy.
Deactivation stops normal access but does not erase records needed for operational integrity. Deletion requests trigger deactivation and a 30-day cooling-off before eligible profile data is processed for deletion or anonymisation. Holds may apply for active transactions, disputes, investigations, or legal obligations. Category retention defaults: profile 30 days after eligible deletion request; security/audit 1 year; support/complaints 2 years; commercial/accounting 7 years — then anonymise when eligible. Full detail is in the Privacy & Data Retention Policy.
Vendors shall comply with the NDPA 2023 and applicable Nigerian data-protection law in relation to any customer or user personal data accessed through the Platform. Such data may be used only for fulfilling Platform transactions and strictly necessary related communications — not sold, disclosed, or used for unrelated marketing without lawful authority or consent. Implement appropriate security measures and notify PEPWOO without undue delay of any personal-data breach affecting Platform-related data. On termination or request, cease processing and securely delete or return such data except where retention is required by law or a documented legitimate purpose.
PEPWOO provides the Platform as a marketplace and intermediary technology service and is not the buyer, seller, manufacturer, or service provider in user-to-user transactions. To the extent permitted by law, PEPWOO is not liable for indirect, consequential, incidental, special, or punitive losses. Aggregate liability arising from these Terms or the Platform shall not exceed the total commission retained by PEPWOO from your completed sales in the three (3) months immediately preceding the claim, except where liability cannot be limited by law.
You shall indemnify and hold harmless PEPWOO and its officers, employees, affiliates, and agents from claims, losses, costs, liabilities, damages, penalties, and expenses arising from your products or services, breach of these Terms or the Terms of Use, violation of law, infringement of third-party rights, misleading representations, or claims by customers, partners, regulators, or other third parties arising from your conduct or listings.
You are an independent business, not an employee, agent, partner, or joint venturer of PEPWOO. Nothing creates employment, partnership, joint-venture, or agency. You have no authority to bind PEPWOO.
This agreement is governed by the laws of the Federal Republic of Nigeria. Disputes are handled under the dispute-resolution and governing-law provisions of the PEPWOO Terms of Use, which form part of this agreement by reference.
PEPWOO may update these Terms from time to time. Material changes will be notified through the Vendor Dashboard, by email, or by other reasonable means. Continued use of your vendor account after an update takes effect constitutes acceptance. If you do not agree, stop using vendor features and close your store under Section 12.
These Vendor Terms, together with the Terms of Use, the Privacy & Data Retention Policy, and any other policies expressly incorporated by reference, constitute the entire agreement concerning your use of the Platform as a vendor. If any provision is held unenforceable, the remaining provisions continue in full force.