Last updated: draft — not yet legally reviewed. See note below.
You must list only real products you actually have in stock and can fulfil. Product photos must be genuine photos of the actual item being sold — not stock images, manufacturer marketing images, or photos of a different item than what will be shipped. Listings found to misrepresent a product may be removed without notice.
Items must be packaged to survive normal delivery handling: appropriately sized boxes, adequate cushioning for fragile items, secure sealing with proper packing tape, and clear labelling with the order reference. See the full Packaging Guidelines in your Vendor Resources for detail.
PEPWOO charges a commission on each completed sale, disclosed at the current rate in your vendor dashboard. This commission is deducted from your sale proceeds — it is never added on top of your listed price for the customer. The current rate may be reviewed and adjusted by PEPWOO from time to time; you will be notified of any change before it takes effect on new orders.
Payout for a completed order is initiated once you mark the order as shipped in your vendor dashboard, and you will receive payment within 3 working days of that confirmation, subject to standard bank/payment processing times outside PEPWOO's control.
You are responsible for fulfilling accepted orders promptly and accurately. Repeated late fulfilment, order cancellations, or disputes may affect your store's standing or result in suspension.
Your business name, description, and contact details must be accurate and kept up to date. You are responsible for the accuracy of all content you upload, including product descriptions and images.
You may not list counterfeit goods, items you do not have the legal right to sell, or products prohibited under applicable Nigerian law. [Add your specific prohibited-items list here.]
You retain ownership of the photos and descriptions you upload, but grant PEPWOO a license to display them on the marketplace and in related marketing for as long as your store remains active.
PEPWOO may suspend or remove a vendor account for violations of this agreement, including misrepresented products, repeated fulfilment failures, or fraudulent activity. You may close your store at any time; orders already placed must still be fulfilled or properly resolved.
PEPWOO may update these terms from time to time. Continued use of your vendor account after an update constitutes acceptance of the revised terms.