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Contact us

General questions, feedback, or something that didn't go right — we read every message.

Need to lodge a formal complaint? Use Complaints & resolution to receive a case number and track the resolution journey.

Reach us directly

General support: support@mail.pepwoo.com

Complaints: complaints@mail.pepwoo.com

Call centre: 0700-225-7379

Have an issue with a specific order? It's faster to report it directly from that order's page. Go to Your Orders, open the order, and use "Report an issue" there.